top of page

Refund Policy

Xclusiv Retail Marketplace Innovation Refund Policy

 

Effective Date: 1 January 2024

 

1. Introduction:

 

Xclusiv Marketplace appreciates your business and understands that plans can change, necessitating cancellations or refunds. This Refund Policy outlines the terms under which customers can request refunds for purchases made on Xclusiv Marketplace, including tickets, Physical products, and services related to events.

 

2. General Conditions:

 

  • Refunds are processed based on the specific refund policies set by event organizers, vendors, or service providers ("Sellers") on the Xclusiv Marketplace platform.

  • All refund requests must be submitted through the Xclusiv Marketplace platform or as directed in the purchase confirmation email.

  • Refunds are subject to the terms and conditions agreed upon at the time of purchase, including any specified deadlines or non-refundable deposits.

 

3. Event Ticket Refunds:

 

  • Unless otherwise stated by the event organizer, event tickets are refundable up to 14 days before the event date.

  • Event cancellations by the organizer will automatically qualify for full refunds to ticket purchasers.

 

4. Merchandise and Service Refunds:

 

  • Physical Products sold through Xclusiv Marketplace can be refunded within 2 days of receipt, provided the merchandise is returned in its original condition.

  • Services, including but not limited to catering, venue booking, and photography, are subject to the specific refund terms outlined by the provider at the time of booking.

 

5. Processing Refunds:

 

  • Refund requests will be processed within 14 business days upon receipt.

  • Refunds will be issued to the original method of payment unless otherwise specified or agreed upon.

  • Xclusiv Marketplace reserves the right to refuse a refund request if it does not comply with our policies or the Sellers' terms.

 

6. Exceptions:

 

  • Certain sales may be marked as "Final Sale" or "Non-Refundable" at the discretion of the Sellers and will not be eligible for refunds.

  • Any fees or charges imposed by third-party payment processors or financial institutions are not refundable by Xclusiv Marketplace.

        

7. Contact Information:

 

For refund inquiries or to submit a request, please contact our Customer Support team through the Xclusiv Marketplace platform or email us at support@xclusiv.info, (+234) 8036428945

 

8. Amendments:

 

Xclusiv Marketplace reserves the right to modify or amend this Refund Policy at any time. All purchases will be subject to the Refund Policy in effect at the time of the transaction.

 

Conclusion:

 

Xclusiv Marketplace is committed to ensuring a fair and transparent process for refunds. We encourage customers to carefully review the refund policies of Sellers and understand the terms of each purchase. For further assistance or questions, please reach out to our Customer Support team.

bottom of page