Effective Date: 1 August 2023

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INTRODUCTION

Welcome to Xclusiv Retail Marketplace Innovation LTD (Xclusiv Marketplace). We deeply value your trust and are committed to ensuring the utmost privacy and security of your data as you engage with our mobile application. This comprehensive Data Privacy and Security Policy outlines in meticulous detail the types of data we collect, the purposes for which we collect it, how we employ stringent security measures, and your rights as a user. By using our mobile app, you signify your agreement to the practices outlined in this policy.

Xclusiv Marketplace, a mobile app for buying and selling exclusive fashion products and services, including exclusive event tickets and invitations, and it is also a platform for sharing social content. This Privacy Policy explains how we collect, use, share, and protect your personal information, including image and video data, when you use our app. By using our app, you agree to the terms of this Privacy Policy.

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1. Data Collected

At Xclusiv Retail Marketplace Innovation LTD, we may collect various types of data to facilitate the provision of our services, improve user experiences, and meet legal obligations. The data we collect encompasses:

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1.1 User Login Data

• Usernames: These are used to create and personalize your account, serving as your unique identifier within our app.

• Passwords: Passwords are securely encrypted to protect your account from unauthorized access.

• Email addresses: We collect your email address to communicate important account-related information and updates.

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1.2 User Address

• Billing addresses: These are essential for processing transactions.

• Shipping addresses: Accurate shipping information is crucial for delivering products and services to you.

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1.3 User Phone Number

• We collect your phone number to enhance account security and facilitate essential communications.

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1.4 User Pictures and Videos

• Any multimedia content you choose to upload or share is securely stored to ensure your privacy and data security.

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1.5 User Chatting Data

• This includes text, images, and multimedia content exchanged through our chat feature, as well as a record of your chat history.

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1.6 User Payment Details

• Credit card information: We employ strong encryption and security protocols for the protection of your payment data.

• Billing information: Required for processing transactions.

• Payment history: Your payment history is recorded for your reference.

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1.7 Image and Video Information

• Photos and videos of items for sale.

• Profile pictures you upload to personalize your account.

• Images and videos uploaded as social posts within the app.

• Images and videos sent and received in chats and messages within the app.

• Images uploaded for verification purposes (e.g., government ID) depending on specific features or transactions within the app.

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1.8 Device Information

• Device type and operating system.

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1.9 Usage Information

• How you use the app, including browsing history, search queries, interactions with other users, and engagement with social content.

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1.10 Location information (only if you enable it).

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2. How We Use Information

We use your information to:

• Create and manage your account.

• Process your transactions and orders.

• Provide personalized recommendations and content based on your interests and activities.

• Verify your identity for specific features or transactions.

• Display your profile picture, item listings, and social posts on the platform.

• Enable users to share, view, and interact with social content.

• Improve the app's functionality, security, and personalization.

• Comply with legal and regulatory requirements.

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3.1 Information Sharing and Disclosure:

We may share your information with:

• Service providers that help us operate the app (e.g., cloud storage providers).

• Law enforcement or government agencies upon legal request.

• Business partners in limited circumstances (e.g., for joint marketing campaigns), with your consent.

We will always obtain your consent before sharing sensitive information or making your social content publicly accessible.

3.2 User-Generated Content

• Displaying user-generated content within our app as per your sharing preferences.

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3.3 Cookies and Tracking Technologies

• Utilizing these technologies to enhance your user experience, improve our services, and gather valuable app analytics.

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3.4 Advertising and Analytics

• Delivering targeted advertisements and conducting app analytics for continual improvement.

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3.5 Children's Privacy

We do not knowingly collect data from children under the age of 13. If you believe that a child has provided us with their data, please contact us immediately.

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4. Data Usage

The data we collect serves several legitimate purposes, all aimed at improving and personalizing your experience with our mobile app. These include:

4.1 User Authentication

• Your login data is employed to verify and authenticate your identity, ensuring the security of your account.

4.2 Service Provision

• To deliver the services you request, including processing orders, delivering products, and providing customer support.

4.3 Address Verification

• We use address data to verify the accuracy of shipping and billing information, mitigating potential delivery issues.

4.4 Communication

• Facilitating seamless communication between you and other users or with our customer support team.

4.5 Personalization

• Utilizing your data to personalize your app experience by recommending content, products, or services tailored to your preferences.

4.6 Payment Processing

• Securely processing payments for transactions initiated by you.

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5. Data Security

Protecting your data from unauthorized access, disclosure, alteration, or destruction is paramount to us. We employ a range of advanced security measures, including robust encryption, stringent access controls, and regular security assessments to safeguard your data. We store your information securely using industry-standard practices.

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6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. We retain your information for as long as it is necessary to provide you with our services and comply with legal requirements. You can also choose to delete your account or specific information at any time.

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7. User Rights and Choices

You have the following rights regarding your information:

• Access and update your information.

• Control your privacy settings.

• Change your profile picture.

• Choose to share or not share specific social content publicly.

• Edit or delete your social posts.

• Choose to send or not send images and videos in chats and messages.

• Delete sent images and videos within the chat interface.

• Request deletion of verification images after the verification process is complete and in accordance with our verification policy.

• Delete your account.

You can exercise these rights by contacting us through the app or our website.

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8. Data Transfer

Your data may be transferred to locations outside your country for processing and storage. Rest assured, we always ensure your data's protection through stringent security measures.

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9. Friends, Followers and other Connections

We collect information about friends, followers, groups, accounts, Xclusiv Profiles and other users you’re connected to and interact with within the Xclusiv Marketplace App. This includes how you interact with them across our Products and which ones you interact with the most.

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10. Your Activity and Information you Provide

On our Xclusiv Marketplace Platform (App), you can send messages, take photos and videos, buy or sell things and much more. We call all of the things you can do on our Apps "activity." We collect your activity across our Apps and information you provide, such as:

• Content you create, like posts, comments or audio

• Content you provide through our camera feature or your camera roll settings, or through our voice-enabled features. 

• Messages you send and receive, including their content, subject to applicable law. We can't see the content of messages unless users report them to us for review.

• Metadata about content and messages, subject to applicable law

• Types of content, including ads, you view or interact with, and how you interact with it

• Apps and features you use, and what actions you take in them. .

• Hashtags you use

• The time, frequency and duration of your activities on our Products

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11. Device Information

We collect and receive information from and about the different devices you use and how you use them.

Device information we collect and receive includes:

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• The device and software you’re using, and other device characteristics.

• What you’re doing on your device, like whether our app is in the foreground or if your mouse is moving (which can help tell humans from bots)

• Identifiers that tell your device apart from other users’.

• Signals from your device. 

• Information you’ve shared with us through device settings, like GPS location, camera access, photos and related metadata

• Information about the network you connect your device to and your connection, including your IP address.

• Some location related information, even if Location Services is turned off in your device settings. This includes using IP addresses to estimate your general location.

• Information about our Products’ performance on your device.

• Information from cookies and similar technologies.

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9. E-commerce Transactions

We facilitate e-commerce transactions through our app, which includes the following aspects:

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10.1 Order Fulfillment and Shipping

• Efficiently processing and shipping orders for products and services purchased via our app.

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10.2 Product Reviews and Ratings

• Allowing you to provide feedback and ratings for products and services.

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10.3 Return and Refund Policy

• Outlining our policies for product returns and refunds.

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10.4 Data Sharing with E-commerce Partners

• Sharing necessary data with e-commerce partners to facilitate smooth transactions and deliveries.

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10.5 Marketplace and Third-Party Seller Policies

• When making purchases on the app, we recommend reviewing marketplace and seller policies for additional terms and conditions.

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11. Customer Support and Contact Information

Your data may be used to provide customer support, address your inquiries, and communicate with you regarding your app usage.

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12. Security of Payment Transactions

Industry-standard encryption and security measures are employed to protect the confidentiality and integrity of payment transactions.

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13. Compliance with Applicable Laws

We are fully committed to complying with all applicable data protection and privacy laws, including but not limited to the General Data Protection Regulation (GDPR) and the Children's Online Privacy Protection Act (COPPA).

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14. User Consent for Marketing Communication

You have the option to provide consent for marketing communications, and you can opt-out at any time by adjusting your communication preferences within the app.

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15. Accessibility

We are dedicated to making our app accessible to all users, including those with disabilities. Should you have any accessibility-related concerns or suggestions, please contact us.

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16. Changes to this Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. You will be notified of any significant changes, and we strongly encourage you to review this policy regularly.

If you have any questions or concerns about our Data Privacy and Security Policy or the handling of your data, please do not hesitate to contact our Privacy Officer at [Contact Information].

Thank you for entrusting us with your data. Your privacy and security are of paramount importance to us.

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17. Contact Us:

If you have any questions about this Privacy Policy, please contact us at:

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Xclusiv Retail Marketplace Innovation LTD

6 Dan Adala Office Suites, UDB Road, Kano, Nigeria

support@xclusiv.info

najib.dankadai@xclusiv.info

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